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Your information - I understand and agree that by providing my information to EWON that my details may be shared with my energy or water provider in the interests of resolving my complaint.
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Does your complaint relate to a property in NSW?
*
Does your complaint relate to a property in NSW?
No
Does your complaint relate to a property in NSW?
Yes
Does your complaint relation to disconnection or restriction of energy or water supply or have you been notified your supply will be disconnected or restricted?
Does your complaint relation to disconnection or restriction of energy or water supply or have you been notified your supply will be disconnected or restricted?
No
Does your complaint relation to disconnection or restriction of energy or water supply or have you been notified your supply will be disconnected or restricted?
Yes
If you are making this complaint within EWONs operating hours, please call us on 1800 246 545 to allow us to assist with reconnection as soon as possible
Have you contacted your energy or water provider about this complaint or issue in the last 12 months?
Have you contacted your energy or water provider about this complaint or issue in the last 12 months?
No
Have you contacted your energy or water provider about this complaint or issue in the last 12 months?
Yes
Always let your provider know first if you have an issue. Find out how they can help you.
How many times have you contacted your provider about this issue?
1
2
3-5
6-9
10 or more
Who was your last contact with?
Contact Centre
Email / letter sent
Affordability Team
Complaints Team
Management/Executive
Other
When was your most recent contact?
Today
This week
Last week
Last month
Earlier
Reason for contacting EWON
Dissatisfied with provider response
No response from provider
Delays in handling the complaint
Conflicting / inconsistent information / advice
Special circumstances not considered
Provider won’t offer an affordable payment plan
Lack of trust in provider
Other (provide details in below text field)
Other
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Leave this field blank